DELIVERY COSTS

Free Delivery on All Orders within the UK and Ireland. European and Worldwide rates are quoted at checkout.

DELIVERY TIMESCALES

Dispatch is within 1 to 2 Working Days

Small Packages are delivered by Royal Mail

Larger Packages are delivered by Courier 48hrs

Next Day Delivery is available at an extra cost of £45

Refund Policy

At Mood Living, it is important to us that you are a happy customer.

DAMAGES:

It is very important that you check your item within 5 days of delivery for defects or damages. We advise that you retain the original packaging in the event that you want to return it to us for any reason. If the item arrives damaged you must report this to us within 7 days and we will collect if from your home and replace it free of charge. You will need to provide a photograph of the damage. Please retain the item in its original packaging for collection. After 5 days we will still accept return of the item but there will be a carriage charge for this of up to £50 depending on the size of the item.

CHANGE OF MIND

While we make every effort to describe our products as accurately as possible, we will accept returns if the item arrives and you just don't like it. In this case, you must inform us within 5 days of delivery. The item needs to be in perfect condition, in its original packaging and we will collect it from your home. After 5 days we will still accept return of the item but there will be a carriage charge for this of up to £50 depending on the size of the item.

GUARANTEE:

We are happy to offer a 5 year guarantee with our items so if for any reason you have cause for complaint, please feel free to contact us and we will do our best to resolve the matter.
The only exception to the above policies are special items offered at a reduction on a sale and no return basis. This will be clearly stated in the item description.

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