Delivery Policy

Delivery Costs

Free Delivery on All Orders within the UK. European and Worldwide rates are quoted at checkout. VAT and Duty prepaid by us for all EU orders.

Delivery Timescales

Dispatch is same day for orders placed before 1pm.

Small Packages are delivered by Royal Mail 1st Class

Larger Packages are delivered by Courier on the next working day for orders placed before 1pm

Secure Payment Information

Payment Security

Paypal are the card processing company who we have instructed to take payment on our behalf, they are rated amongst the market leaders in secure payment processing, over 32,000 other UK businesses have also contracted them, Paypal is level 1 PCI DSS compliant and is an active member of the Payment Card Industry Security Standards Council, so you can be confident that your purchase data is safe.

Further details can be found at:

http://www.paypal.com/

Return Policy

At Mood Living, it is important to us that you are a happy customer.

Damages

It is very important that you check your item within 14 days of delivery for defects or damages. We advise that you retain the original packaging in the event that you want to return it to us for any reason. If the item arrives damaged you must report this to us within 14 days and we will collect if from your home and replace it free of charge.  We ask that you provide a photograph of the damage. Please retain the item in its original packaging for collection.

Change of Mind

While we make every effort to describe our products as accurately as possible, we will accept returns if the item arrives and you just don't like it. The item and original packaging needs to be in perfect condition, and we may collect it from your home or ask you to take the package to a local courier hub.  Please contact us for the correct return address.

Reduction or Sale Items

The only exception to the above policies are special items offered at a reduction on a sale and no return basis. This will be clearly stated in the item description.

Guarantee

5 Year Guarantee with our Items.

We are happy to offer a 5 year guarantee with our items so if for any reason you have cause for complaint, please feel free to contact us and we will do our best to resolve the matter.

The only exception to the above policies are special items offered at a reduction on a sale and no return basis. This will be clearly stated in the item description.

Klarna

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

·     Pay in 3

·     Pay Later

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

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