UK Call Centre:
0800 689 1806
by Mood Living
Free Delivery on All Orders within the UK. European and Worldwide rates are quoted at checkout. Delivered VAT & Duty Paid for all EU orders. No further charges on delivery.
Dispatch is same day for orders placed before 1.30pm.
Orders are delivered by Courier on the next working day for orders placed before 1.30pm.
At Mood Living, it is important to us that you are a happy customer.
It is very important that you check your item within 7 days of delivery for defects or damages. We advise that you retain the original packaging in the event that you want to return it to us for any reason. If the item arrives damaged you must report this to us within 7 days and we will collect if from your home and replace it free of charge. We ask that you provide a photograph of the damage. Please retain the item in its original packaging for collection.
CHANGE OF MIND:
While we make every effort to describe our products as accurately as possible, we will accept returns if the item arrives and you just don't like it. The item and original packaging needs to be in perfect condition, and we may collect it from your home or ask you to take the package to a local courier hub. Please contact us for the correct return address and all returns are free of charge.
We are happy to offer a 5 year guarantee with our items so if for any reason you have cause for complaint, please feel free to contact us and we will do our best to resolve the matter.
We have been in business since we were tall enough to reach a till. We learned from our parents the value of respect and kindness and we learned through experience the value of a customer’s time and money.
We sell to our customers as if we are the customer. We always put ourselves in your shoes... because we have been there.
We always have been and always will be involved in our products every step of the way from design through to packaging. We anticipate your needs and do our best to solve a problem before it becomes one. We think about looks, safety, ease of installation and everything in between.
It matters because you matter. It is as simple as that!